Frequently Asked Questions
Everything you need to know about bringing daals home.
What are your delivery options and timeframes?
We offer standard and express delivery across the UK. Most in-stock items are delivered within 3-5 working days, while larger furniture pieces may take 7-10 days via our specialized two-man delivery service.
Can I return an item if it doesn't fit my space?
Yes, we offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging. Please note that return shipping fees may apply unless the item is faulty.
Do your products come with a warranty?
All daals products come with a 12-month manufacturer's warranty covering structural defects and materials, ensuring peace of mind for your home investment.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible financing options through Klarna and Clearpay to help you spread the cost.
How do I track my order?
Once your order has dispatched, you will receive an email with a tracking link. For larger furniture items, our delivery partner will contact you directly to schedule a convenient time slot.
Are your materials sustainably sourced?
We are committed to ethical sourcing. Many of our wooden pieces are crafted using FSC-certified timber, and we continuously work with our suppliers to reduce our environmental footprint.